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FAQ | By Mami

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How to buy?

There are two types of products in byMami Shop: products in stock and custom products (orders on request).

Custom made products are made by email or by our Facebook page. You can choose size and the fabric you want.

In the products in stock, the garments are already formed, so you can not choose size.

How to pay?

Through our store byMami Shop, you can pay the amount of the order with PayPal, credit/debit card and bank transfer. At the time of paying the order, if you select bank transfer we will send you the data so you can make the transfer correctly.

How much is the shipping?

All orders over €150 will have free shipping. For lower shipments the shipping cost will be:

  • Correos – 5,50€
  • ASM – 7,50€
  • MRW – 7,99€
  • International shipping (Europe) – 15,99€

byMami sends to all Spain (except Ceuta and Melilla) and Europe, if you are abroad you can contact us to offer you a price for the shipment to the place of destination.

Handling time

For ordering products made by order there will be a delivery time of approximately 15 days, since each garment is made by hand and are made in order of arrival of orders.

For products that are not orders (stock products), the handling time of the package is 24-48 hours, and the shipment will be made the day after receiving the payment, so in 48-72 hours you will have it at the shipping address indicated at the end of your purchase.

Is VAT included?

Yes, all orders include the Value Added Tax (VAT). byMami reserves the right to modify it without prior notice if necessary.

Data security

Our online store has an encrypted SSL Certificate for the safety of our customers. With this certificate, the data sent by the client will be encrypted.

Can I return a product?

We accept returns of stock products. There are no monetary refunds, neither of articles nor of shipments, although if returns are exchanged in vouchers of purchase without time limit, for the amount of the return.

We do not accept returns of products made by order, unless you have made an error on our part. The returns will be for items that arrive with some type of tare or fabric defect or confection.

Because our items are made to order / order will not accept returns or changes for different sizes, change of opinion, change of model / fabric.

The return shipping costs will be borne by the customer and the return of the product must be made within a period not exceeding 14 days. Once verified that the product you send is in perfect condition, labels placed, we will proceed to the return of the item, discounting the shipping costs that were charged when you placed the order.

The shipping costs for the return of the items will be borne by the customer.

How do I access my account?

You can register in byMami Shop before placing an order or at the time of paying the order.

We recommend that you create an account before placing an order, to save your list of favorite products, your shipping address and the ease of processing the order. You can create your account here (click here).

¡Consigue 5€ para tu primera compra!

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